Delete Your Account
Permanently remove your account, your sign-in and every child profile on it, with their conversations, wish lists, stories, letters and stored audio files.
Delete your account data
Permanently remove your sign-in, every child profile, all conversation transcripts, wish lists, stories, letters and stored audio files. This cannot be undone.
What Gets Deleted
- Child profiles: Every child profile on the account (names, ages, interests, avatars)
- Conversation history: All voice conversation transcripts and summaries
- Wish list items: All saved products
- Stories and letters: Stories and letters to Santa saved for your children
- Audio: Audio files we store for your children
Deletion Timeline
- Right away: Your request is logged and queued for processing
- Within about 6 hours: Your account, your sign-in, every child profile and the data listed above are deleted automatically
- Automatic deletion, even without a request: Conversation data is deleted automatically after 30 days by default — you can set anywhere from 0 to 90 days in the app. The cleanup job runs every 72 hours, so automatic deletion can take up to 3 days after data expires.
Data We May Retain
- Your sign-in: Your sign-in and account record are deleted, so you can no longer sign in
- Anonymized analytics: General usage statistics with no identifying information
- Safety records: Records of safety incidents are retained for compliance and child-safety review
- Legal obligations: We may retain records for up to 7 years if required by law (e.g., tax, fraud investigation)
- Store subscription: An App Store or Google Play subscription is not cancelled by this request; cancel it in the store
- Support tickets: Email correspondence with support team (only if you request to keep)
Other Ways to Request Deletion
Through the App
- Open the SleighTalk app
- Go to Settings (gear icon)
- Select Privacy
- Tap "Delete all data"
- Confirm the deletion (you'll be asked to verify)
By Email
Send an email to our support team with the subject line: "Account Deletion Request"
Include the following in your email:
- Your email address: The email used for your SleighTalk account
- Confirmation: Statement that you understand your account will be permanently deleted
- Reason (optional): If you'd like to tell us why you're leaving
What Happens Next
- Immediately: Your request is logged and queued for processing. On this page you'll see a reference number; keep it if you need to contact us
- Within about 6 hours: For requests made on this page or in the app, your account, your sign-in, every child profile and the data listed under What Gets Deleted are deleted automatically
- Your sign-in: It is deleted with the account, so you can no longer sign in
Frequently Asked Questions
Can I recover my data after deletion?
No. Deletion is permanent. Deleted child profiles and their data can't be recovered.
What if I delete the app — does that delete my account?
No. Deleting the app only removes it from your device. Your account and all data remain on our servers. You must explicitly request account deletion through one of the methods on this page.
Will my children's data be deleted too?
Yes. Deleting your account permanently removes every child profile on it, along with the data listed under What Gets Deleted. To delete only one child, use the Data deletion page instead.
What happens to my subscription?
Deleting your account does not cancel a store subscription. If you subscribed through the App Store or Google Play, cancel it in the store before you delete your account.
How long does the entire deletion process take?
Requests made on this page or in the app run automatically, usually within about 6 hours. Keep the reference number shown on this page as your record; don't rely on a confirmation email.
Questions Before You Delete?
If you have questions about account deletion or need assistance, our support team is here to help.