Delete Your Account
We'll permanently remove your account and all associated data.
Delete your account
Permanently remove your parent profile, every child profile, all conversation transcripts, and wish lists. This cannot be undone.
What Gets Deleted
- Parent account: Email address, display name, account settings
- Authentication data: Login credentials and security settings
- Child profiles: All child information (names, ages, interests, avatars)
- Conversation history: All voice conversation transcripts and summaries
- Wish list items: All saved products and preferences
- Subscription information: Payment records and subscription history
- Achievement data: Ornaments, badges, and progress tracking
- Settings and preferences: All customizations and user preferences
Deletion Timeline
- Right away: Your request is logged and queued for processing
- Within 7 days: All personal data is deleted from primary database
- Within 30 days: All backups and redundant copies are purged
- Automatic deletion, even without a request: Conversation data is deleted automatically after 30 days by default — you can set anywhere from 0 to 90 days in the app. The cleanup job runs every 72 hours, so automatic deletion can take up to 3 days after data expires.
Data We May Retain
- Anonymized analytics: General usage statistics with no identifying information
- Safety records: Records of safety incidents are retained for compliance and child-safety review
- Legal obligations: We may retain records for up to 7 years if required by law (e.g., tax, fraud investigation)
- Payment records: Transaction history for compliance (no card details) — 7 years
- Support tickets: Email correspondence with support team (only if you request to keep)
Other Ways to Request Deletion
Through the App
- Open the SleighTalk app
- Go to Settings (gear icon)
- Select Account
- Scroll to bottom and tap "Delete Account"
- Confirm the deletion (you'll be asked to verify)
- Your account will be immediately deactivated
By Email
Send an email to our support team with the subject line: "Account Deletion Request"
Include the following in your email:
- Your email address: The email used for your SleighTalk account
- Confirmation: Statement that you understand your account will be permanently deleted
- Reason (optional): If you'd like to tell us why you're leaving
What Happens Next
- Immediately: Your request is logged and queued for processing. You can keep using your account until deletion begins
- Within 24 hours: We'll acknowledge your deletion request via email
- Within 7 days: All your personal data is deleted from our primary database
- Within 30 days: All backups are purged and deletion is complete
- Final confirmation: We'll send you a final email confirming deletion is complete
Frequently Asked Questions
Can I recover my account after deletion?
No. Account deletion is permanent. All your data is irreversibly deleted. You can create a new account if you wish to use SleighTalk again.
What if I delete the app — does that delete my account?
No. Deleting the app only removes it from your device. Your account and all data remain on our servers. You must explicitly request account deletion through one of the methods on this page.
Will my children's data be deleted too?
Yes. When you delete your parent account, all associated child profiles and their data are also deleted permanently.
What happens to my payment information?
Your subscription is immediately cancelled and your payment information is deleted. We may retain transaction records for legal/tax purposes (up to 7 years) as required by law, but these are anonymized and not tied to your identity.
How long does the entire deletion process take?
Deletion begins once we process your request. Complete deletion from all systems (including backups) takes up to 30 days. We'll send you a final confirmation email when everything is done.
Questions Before You Delete?
If you have questions about account deletion or need assistance, our support team is here to help.