Data deletion request
This deletes your child's data — their profile, conversation history, and wishlist items — from SleighTalk. It does not delete your parent account or billing history. To remove your account entirely instead, use Account deletion.
Delete your data
Permanently remove a child's profile, conversation transcripts, and wishlist items. This cannot be undone.
What data gets deleted
- Parent account information: email, display name, account settings
- Child profiles: all child names, ages, interests, avatars
- Conversation history: all transcripts and summaries
- Wish list items: all saved items and preferences
- Payment/billing information: subscription history and purchase records
- Achievement data: ornaments, badges, and progress tracking
Deletion timeline
- Right away: your request is logged and queued for processing
- Within 7 days: all personal data is purged from our primary database
- Within 30 days: all backups are purged and deletion is complete
- Automatic deletion, even without a request: conversation data is deleted automatically after 30 days by default — you can set anywhere from 0 to 90 days in the app. The cleanup job runs every 72 hours, so automatic deletion can take up to 3 days after data expires.
Data we may retain
- Anonymized analytics: general usage statistics with no identifying information
- Safety records: records of safety incidents are retained for compliance and child-safety review
- Legal obligations: we may retain records for 7 years if required by law (e.g., tax, fraud investigation)
- Support tickets: email correspondence with our support team, only if you ask us to keep it
Prefer email?
Send an email to our privacy team with the subject line "Data Deletion Request", including your parent email address, the child name(s) to delete (or "all profiles"), and a statement confirming you understand the data will be permanently deleted.
Verification process
- We verify your identity: we confirm you're the parent/account owner by verifying your email address
- We confirm the request: we may follow up to clarify which data to delete
- We process the deletion: all data is securely deleted according to the timeline above
- We send confirmation: you'll receive an email confirming the deletion is complete
Frequently asked questions
How long does deletion take?
Complete deletion takes up to 30 days. We process deletions in batches for security and efficiency, and we'll email you when it's done.
Can I delete only one child's data?
Yes — you can request deletion of specific child profiles while keeping others. Just specify the child's name in your request.
Will I receive confirmation when data is deleted?
Yes — we'll send an email confirmation when your deletion request has been completed. If you don't receive it within 30 days, please contact us.
What if I need more information?
Contact our privacy team at help@sleightalk.com and we'll respond within one business day.
Can I delete my account instead of requesting data deletion?
Yes — you can delete your account directly in the app settings or through the dashboard. This triggers an automatic data deletion request with the same 30-day timeline.
Need help?
Our privacy team is here to help. Reach out anytime with questions about your data.